Shipping policy

Thank you for shopping with us. Below is our shipping policy to help you understand how we process and deliver your orders.

Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

During high order volumes or promotional periods, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]
  • Express Shipping (if offered): [1–3 business days]

Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Locations

We currently ship to:

  • [Canada / United States / International / list your regions]

If you are unsure whether we ship to your area, please contact us before placing your order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can track your package in real time.

Delays & Issues

We are not responsible for delays caused by:

  • Carrier disruptions
  • Weather conditions
  • Customs processing (for international orders)

If your order is significantly delayed, please contact us and we will help investigate.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as “delivered” by the carrier. Please contact the shipping carrier directly for assistance.

Contact Us

If you have any questions about your order or shipping, please contact us at:
Email:enochakerele6@gmail.com